Thank you for shopping with Threadteller. We take care to pack every order thoughtfully so your embroidered textile product reaches you safely.

This Shipping Policy applies to orders placed on www.threadteller.com, operated by Studio Radhe LLP, trading as Threadteller.

We currently ship within India.

If your delivery location is not serviceable by our logistics partners, we may contact you to cancel the order and issue a refund, or to discuss an alternative delivery option where possible.

Standard shipping within India is currently included in the product price unless stated otherwise at checkout.

If any special shipping charge applies to a specific product, location or service type, it will be shown before you complete your order.

Most ready-stock orders are dispatched within 24–48 hours, or 1–2 business days, after order confirmation and successful payment.

Orders placed on Sundays, public holidays or non-working days may be processed on the next working day.

During festive periods, sale periods, heavy rain disruptions, courier delays or other unusual circumstances, dispatch may take longer. If there is a significant delay, we will try to keep you informed.

After dispatch, delivery timelines depend on the destination and courier serviceability.

Typical delivery estimates:

- Metro cities: approximately 3–5 business days after dispatch

- Other cities and towns: approximately 4–7 business days after dispatch

- Remote or special-service areas: may take longer

These timelines are estimates and may vary due to courier operations, weather, public holidays, address issues or other factors outside our direct control.

We pack products according to their nature and fragility.

For wall art frames, we may use protective materials such as acrylic surface protection, glassine or soft protective sheet, corner protection, bubble wrap or foam protection, corrugated box packaging and an outer courier pouch where required.

For hand towel and table napkin sets, we may use suitable inner pouches and protective outer courier packaging.

Packaging materials may vary depending on product size, order size and availability, but our aim is always to protect the product during normal transit handling.

Once your order is dispatched, we will share tracking details by email, SMS, WhatsApp or another available communication method.

Please ensure that your shipping address, mobile number and email address are accurate at the time of order.

If delivery fails because of an incorrect address, unavailable recipient, repeated delivery failure or refusal to accept the parcel, the order may be returned to us.

In such cases, we may contact you for re-shipping. Additional shipping charges may apply for re-dispatch, depending on the situation.

If the outer package appears visibly damaged, crushed, opened or tampered with at the time of delivery, please take clear photos before opening it.

If the product inside is damaged, contact us within 48 hours of delivery with:

- Order number

- Photos of the outer package

- Photos of the inner packaging

- Photos or video of the damaged product

Please keep the original packaging until the issue is resolved.

For shipping-related questions, please contact:

Threadteller / Studio Radhe LLP

Email: hello@threadteller.com  

Phone: +91 93249 24414