This Privacy Policy explains how Studio Radhe LLP, trading as Threadteller, collects, uses, stores and protects personal information when you visit or shop on www.threadteller.com.

By using our website, placing an order or contacting us, you agree to the practices described in this Privacy Policy.

Business information

Studio Radhe LLP
Trading as Threadteller
PAN: AFUFS8531D
GSTIN: 27AFUFS8531D1ZI
LLP ID: ACT-5885

Registered Address:
Shop 10, Bhoomi Acres Phase 2,
Wagbil Road, Kavesar,
Thane - 400615, Maharashtra, India

Email: hello@threadteller.com
Phone: +91 93249 24414

Information we collect

We may collect the following information when you use our website or place an order:

• Name
• Billing and shipping address
• Email address
• Mobile number
• Order details
• Payment status and transaction reference
• GST details, if voluntarily provided for invoicing
• Communication history with us
• Website usage data such as pages visited, browser/device information and cookies

We do not knowingly collect personal information from children without appropriate consent.

Payment information

Payments on our website may be processed through third-party payment service providers such as Zoho Payments or other enabled payment gateways.

We do not store your full card number, UPI PIN, net banking password or other sensitive payment credentials on our own systems. Payment processing is handled by the relevant payment gateway or payment service provider according to its own security and compliance standards.

How we use your information

We may use your personal information to:

• Process and fulfil your order
• Generate invoices and tax records
• Arrange shipping and delivery
• Share order updates and tracking information
• Respond to customer-service queries
• Handle cancellations, returns, refunds and replacements
• Improve our website, products and customer experience
• Send service-related communication
• Send marketing communication only where permitted or consented
• Meet legal, tax, accounting and regulatory obligations

Sharing of information

We may share necessary information with trusted service providers who help us operate our business, such as:

• Payment gateways and payment service providers
• Courier and logistics partners
• Zoho applications used for commerce, inventory, invoicing, accounting and customer records
• Website hosting, analytics or communication service providers
• Professional advisors such as accountants, tax consultants or legal advisors
• Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information.

Cookies and website analytics

Our website may use cookies and similar technologies to improve browsing, remember preferences, support checkout and understand website performance.

You may be able to control cookies through your browser settings. Disabling some cookies may affect website functionality.

Data retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including order fulfilment, accounting, tax, legal, dispute-resolution and business-record requirements.

Data security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss or disclosure.

However, no website, internet transmission or digital storage system can be guaranteed to be completely secure.

Your rights and choices

Subject to applicable law, you may contact us to request access, correction, update or deletion of your personal information.

Some information may need to be retained where required for tax, accounting, legal or legitimate business purposes.

To make a privacy-related request, contact us at hello@threadteller.com.

Marketing communication

If you receive marketing communication from us, you may opt out using the method provided in the message or by contacting us.

Even if you opt out of marketing communication, we may still send service-related messages such as order confirmations, payment updates, shipping updates and policy notices.

Grievance and contact

For privacy-related queries, concerns or requests, please contact:

Studio Radhe LLP / Threadteller
Email: hello@threadteller.com
Phone: +91 93249 24414
Address: Shop 10, Bhoomi Acres Phase 2, Wagbil Road, Kavesar, Thane - 400615, Maharashtra, India

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest effective date.

Effective Date: 30 Aug 2026